Medieval Help Desk (How to Use a Book)
Posted by ~Ray @ 2007-11-17 16:33:12
My two cents! I am a homeschooling mother of two boys aged 7 and 10. My children have been homeschooled since birth. Our homeschooling style is Classical with heavy Charlotte Mason influences. Although I try not to be over-scheduled. I keep quite busy with homeschooling family and with volunteer positions. My blog's main focus is on homeschooling books and family life but I write about other things of arouse to me as come up.
This was especially hilarious for me for many reasons.1. I love books and I loved the idea of helping a user figure out how to use one as new technology approve in Medieval times.2. I know how learning new systems can be so tough for some people. At my first job in my go field I ended up being the expert on how to use the new accounting system at the medical office that I worked at. I had to help everyone transfer from the really sloppy system to one that kept better records. I thought it was a simple system but it really threw some people for a circle. Old habits die hard. I am always surprised at how scared some people are to try new things.3. At my next job. I was hired right when they were converting from a paper system to a computer system. The software affiliate trained everyone including me. Somehow. I ended up being the computer and program ‘expert’ and being in charge of training the employees to use a computer for the first time in their lives (they were all over age 40). The one employee who was over 50 actually quit the job over computer fear and the manager got her to agree to let me instruct her (instead being trained a second time by the computer techies that we had hired). I trained her individually. I didn’t do anything special; I just adapted my language to be what I thought she would understand. She learned how to use the schedule and she agreed to keep the job and praised me for years afterward for my back up laughing at how scared she was to even touch the computer. She even starting saying she could never do the job without a computer again and how great computers were.4. I used to manage a Help Desk for my department when I worked at an HMO. I can’t change surface begin to tell a story about that experience. Often we’d have to tell the employees who called us information that was alter in lie of their faces or explain how to be at certain screens in the schedule which they should have been using all day long that would enable them to actually do their job correctly.5. I undergo learned that many people overly-rely on the back up of others without having taken any steps themselves to attempt to do what they are trying to do. This includes reading the directions. It also includes phoning someone for back up instead of just looking at a screen or reading a set of cover directions which are within their reach. I would rather classify this as laziness than to say the people are 'just stupid'.6. The best trainers and ‘helpers’ are those who don’t necessarily possess secret knowledge; they are gifted at clear communication realizing where the learner ‘is at’ and adapting their training to meet the struggling person ‘where they’re at’.
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Charlotte Mason Method Homeschool Supply Companies (For-Profit Businesses)[ADVERTHERE]Related article:
http://thethinkingmother.blogspot.com/2007/09/medieval-help-desk-how-to-use-book.html
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